Nortica Couriers

Effective Date: [13/08/2026]

1. Acceptance of Terms

By using any service provided by Nortica Couriers, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Nortica Couriers provides courier and logistics services, including but not limited to:

Shipping Route: USA → Jamaica (primary service)
Freight Options: Air freight (fast delivery, ships 3 times per week)
Assisted Online Shopping & Payment Services: Customers may request Nortica Couriers to assist with purchasing items from US retailers (if applicable).
Warehousing & Package Handling: Secure storage, logging, labeling, and sorting of packages at our Oakland Park warehouse and Kingston facility.
Delivery Services: Direct delivery to customer addresses within Kingston and Portmore. Pickup services are not currently offered.
Third‑Party Courier Services: Delivery may be facilitated through trusted partners such as Knutsford Express or other carriers where applicable.

Nortica Couriers reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Nortica Couriers ships approximately three times per week via air freight (Mondays, Wednesdays, and Thursdays).

All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control. Customers will be notified of significant delays whenever possible.

4. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Nortica Couriers assumes limited liability for loss, damage, delay, or errors related to shipments. Responsibility begins once a package is received at our US warehouse in Oakland Park and ends when the package is handed over to third‑party carriers, customs authorities, or delivery partners for final delivery.

Nortica Couriers is not responsible for:

Vendor errors (e.g., incorrect or defective items shipped by retailers)
Incorrect or incomplete information provided by customers (e.g., wrong address, missing mailbox number)
Packages lost, misdelivered, or damaged before reaching our US warehouse
Delays, losses, or damages caused by airlines, shipping lines, customs clearance, or other third parties

5. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

Illegal drugs or controlled substances
Firearms, ammunition, or weapons
Explosives, flammable, or hazardous materials
Counterfeit or replica goods
Pornographic or obscene materials
Perishable foods (including fresh produce, meat, dairy)
Live animals or plants
Cash, cheques, or negotiable instruments
Items restricted under Jamaican Customs or U.S. export regulations

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. Nortica Couriers assumes no liability for seizures, fines, or penalties resulting from non‑compliance.

6. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees associated with their shipments.

Nortica Couriers assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities. All customs processing is subject to the regulations and discretion of the relevant government agencies in both the United States and Jamaica.

Customers must ensure that:

Accurate and complete information is provided for customs documentation.
Any applicable duties or taxes are paid promptly to avoid delays.
Shipments comply with Jamaican Customs and U.S. export/import regulations.

Failure to comply may result in additional charges, delays, or confiscation of goods, for which Nortica Couriers is not responsible.